Delivery & Returns
Free UK delivery for all orders over £40 to be shipped within 3-5 working days from receipt of order. Please see each product for despatch information. All bespoke and made to order items will differ in lead times and will be discussed upon order.
Under £40 order value the postage cost will be £3.50 to mainland UK. Outside of this please request postage costs via email we can then give a quotation of postage costs.
Returns
Please always check your order upon delivery and get in touch straight away if an issue so we can resolve as quickly as possible.
We have a 14 day return policy. To be eligible for a return, your item must be in the condition that you received it, unworn, unused and in the packaging it was received. We are unable to accept any returns whatsoever on earrings due to hygiene reasons. Please read the description of products carefully when placing an order.
To start the return process please contact us at Harryandbellejewellery@gmail.com. Photos would always be helpful if an issue and the product is believed to be faulty. If your return is accepted it is the buyers responsibility to pay the return costs. Items returned without requesting a return first will not be accepted.
We will always do what we can to be reasonable and give a positive customer experience.
Exceptions
No earring or bespoke/ personalised jewellery can be refunded.
Refunds
You will be contacted once your item has been received and accepted. We will be in touch to inform you if the refund has been accepted or not.
If all is acceptable your refund will be given by the original payment method. Please allow time for this process to take place as it can take your bank or credit card company a while to process. Do always check your junk mail for responses from us.
Please do always get in touch at harryandbellejewellery@gmail.com to discuss any matter related to your purchase.